Somewhere past your first million in revenue, technology stopped being a tool and became the way your company actually runs. The CRM, the finance stack, the spreadsheets holding it all together — that is your operation now.
But nobody owns it. Decisions get made by whichever vendor called last. Integrations are held together by the one person who remembers how they work. Every new tool solves one problem and quietly creates two.
You don’t need more software. You need someone senior who takes ownership of the whole picture — and is accountable for it working.